ISLAMABAD: Gwadar Airport will have `One Window Facilitation Desk’ by October this year to provide all necessary information to Overseas Pakistanis (OPs) before their departure to different countries, ensuring their safe travel.
The facilitation desk is being established on the directives of Federal Ombudsman, said Grievance Commissioner for Overseas Pakistanis to Federal Ombudsman, Hafiz Ahsan Ahmad Khokhar on Friday.
He said, that eight facilitation desks for OPs were earlier established at Islamabad, Lahore, Karachi, Peshawar, Quetta, Multan, Sialkot and Faisalabad Airports.
“And now the next Facilitation Desk will be set up at Gwadar Airport to help OPs resolve their minor as well as major issues”, he said.
Hafiz Ahsan Khokhar said the facilitation desks for OPs at eight airports have received overall 32,476 complaints since operational, including 947 formal complaints.
The complaints were instantly resolved through a mechanism devised by the Federal Ombudsman, he added.
A total of 455 complaints were received from the facilitation desk at Islamabad Airport, 298 from Lahore, 173 from Karachi, 11 from Peshawar, one from Quetta, six from Multan and seven from Sialkot.
Hafiz Ahsan Khokhar said that the complaints filed by the OPs were mostly related to lost luggage and issues related to Passport and National Identity Card for Overseas Pakistanis (NICOP) etc.
The facilitation desk also provide all the necessary information to the OPs for travelling whenever they need, he added.
The Federal Ombudsman had involved 12 agencies for resolving the complaints including Federal Investigation Authority, Overseas Employment Corporation, Bureau of Emigration and Overseas Employment, Directorate General Immigration and Passports, Civil Aviation Authority, Pakistan International Airline, Anti Narcotics Force, Airport Security Force, Pakistan Customs, Ministry of Health and Airlines Representations.