NEW YORK: Dell introduces ProSupport Plus, a service plan that covers PCs and tablets and aims to use predictive monitoring to head off and resolve issues.
The ProSupport Plus effort is based on Dell’s Support Assist technology, which is designed to cut user time on the phone with tech support. Dell has offered ProSupport Plus for data centres and now has extended that plan to end points.
According to Dell, Pro Support Plus is available immediately in 66 countries and 19 languages via the company and its channel partners.
Doug Schmitt, vice president of Dell’s global support and deployment unit, said ProSupport Plus covers all of the company’s commercial notebooks, desktops and tablets. The support plan covers accidental damage such as spills and drops. There’s also a keep users drive feature to keep data if at all possible.
“No one wants to lose the data on their hard drive,” said Schmitt.
Schmitt said that ProSupport Plus had to be a global effort due to the travel among corporate execs. The 3-year contract runs anywhere from $79 a month to $109 a month depending on the hardware supported. Schmitt said that Dell is looking to automate support via analytics from the data centre to end devices.