All four major banks have confirmed “sporadic outages” of services including ATM and Eftpos access across the country, with fingers increasingly being pointed at the country’s largest telco Telstra.
The Commonwealth Bank of Australia confirmed at 3:28pm that it is currently experiencing an “issue affecting some of [its] services” though it did not name specific services affected. Business Insider Australia has contacted the bank for more information.
A CBA spokesperson subsequently told Business Insider Australia that there are problems with “the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto the CommSec website”. The spokesperson stressed that the CommBank app and internet banking are unaffected by the problem.
The spokesperson also said the cause of the problem is not internal but due to “one of [its] telecommunication providers”. She added that the bank’s call-centre is experiencing a “higher than normal” call volume and said there is no need for retail or business customers to call the bank.
“The cause of the problem is under urgent investigation,” she said.
A Westpac spokesperson told Business Insider Australia that the bank is also facing outages of its ATM and Eftpos services, saying the issue is known to be affecting the Sydney metropolitan area, particularly the central business district.
An ANZ spokesperson has confirmed it is also experiencing outages, suggesting the problem might be “telco-related”, while a NAB spokesperson confirmed “sporadic outages” relating to Eftpos but not ATM services in New South Wales and Queensland.